We understand that wedding planning can be stressful, that is why we offer a 5 working days return policy for your peace of mind. We are happy to accept returns for items that are faulty or not as ordered. Providing the following:
- You must notify us your Intent of Return within 2 working days of receiving your dress. The Intent of Return should be in writing and email to sales@eternalbridal.com.au. Please quote and attached a copy of the tax invoice in your letter. You must also state your reason of return. A representative from Eternal Bridal will contact you shortly.
- Once your Intend of Return is approved and confirmed, you have another 3 working days to ensure the dress(es) are delivered to the corresponding store.
- Postage must be insured for the cost of the dress(es). All return postage must be via registered “trackable” post. All buyers are responsible for costs of return postage.
- A small restocking, packaging and administration fee of $120.00 will apply to all returns. This will be deducted from your refund.
- The wedding dress(es) must be received in original shipped condition, unused, unaltered and with all packaging and tags.
- No replacement dress(es) will be sent until original dress(es) is received and inspected.
- There are no returns / exchanges / refunds on dresses and accessories other than wedding dresses. These non-refundable items include, but not limited to bridesmaid dresses, evening dresses, flower girl dresses and other accessories.
- Our measurement tolerance is approximately 1-2cm from your provided measurements (measured from inside of the dress). If the dress is considered satisfactory, no returns will be accepted.
- Eternal Bridal reserves the right to refuse merchandise returns showing evidence of wear. Any returns after the 5 working days return policy will not be accepted.
- ALL OTHER SALES ARE FINAL.
