FOR ALL ONLINE STORE ORDERS

Shipping Within Australia:

****PLEASE NOTE**** Due to the COVID-19 Coronavirus there may be short delays in order processing and shipment. We thank you for your understanding during this time. Please feel free to contact us at shop@eternalbridal.com.au if your order is urgent. 

Free Shipping for accessory orders over $200

Shipping for shoe orders under $200 is a flat rate of $15 

All other accessory orders under $200 is a flat rate of $10 

Express shipping for accessory orders under $200 : $15-$25 depending on weight

Eternal Bridal offers FREE standard shipping on all orders within Australia above $200. All other orders are charged a flat rate of $10 or $15 depending on size.  Items are sent via Australia Post with a signature required upon delivery. All orders will be shipped within 1-3 business days after placing your order from our head office in Sydney. In-stock orders can be expected to arrive within 3-10 business days of shipment. There may be short delays around holidays and peak season. If you fail to collect your parcel and it is returned to us a refund for your purchase amount will be issued back into your account less a $30 restocking fee. If you would like the item resent a $10 shipping fee will be charged.

Express shipping is optional and charged at check out by the weight of your items and ranges from $15- $25. All items are sent via Australia Post. In-stock orders can be expected to arrive within 1-2 business days of shipment within the metro area. Please click here to see if you are in the next day delivery zone.

For all back-ordered shoes we recommend allowing 8 weeks from placement of order to receiving you item.

International Shipping:
International shipping rates for all accessory orders are as follows;
Rest of The World - Flat Rate $50 Delivery Time: Up to 21 business days *Please note due to the COVID-19 Coronavirus there are delays with international orders. Please check https://auspost.com.au/about-us/news-media/important-updates/coronavirus for your specific country before ordering. 

All of our international parcels are sent via trackable postage with signature upon delivery.
Please be aware that if you are purchasing online from outside of Australia you may be charged customs duties and taxes. These duties and taxes are not included in the price of the goods and the shipping costs.The responsibility for any custom duties, foreign taxes or other fees,which may be imposed, will rest with the customer

Sample Gown Shipping 

- All Australian orders are a flat rate of $80 and sent with DHL tracked shipping

- All International orders are a flat rate of $150 and sent with DHL tracked shipping. 

*Please be aware that if you are purchasing online from outside of Australia you may be charged customs duties and taxes. These duties and taxes are not included in the price of the goods and the shipping costs.The responsibility for any custom duties, foreign taxes or other fees,which may be imposed, will rest with the customer

*Please note due to the COVID-19 Coronavirus there are delays with international orders. Please check https://auspost.com.au/about-us/news-media/important-updates/coronavirus for your specific country before ordering. 

ONLINE STORE ONLY.
All returns must be authorised by our customer service team. You can contact us at shop@eternalbridal.com.au for assistance, instructions and authorisations on returns. You may return in stock, non-sale items only; returned product(s) must be received within 14 days of delivery to customer and all refunds over $200 incur a $15 restocking fee to cover the original shipping. Please note Pret A Porter gowns have a different return policy. (See below) 

PRET A PORTER
All Pret A Porter gowns are made to order by Galia Lahav. Eternal Bridal offers brides a one time return or exchange if your gown is not quite right. Please be mindful of sizing when you order your gown and if you are unsure or in between sizes please reach out to shop@eternalbridal.com.au before purchasing. 

All returns must be authorised by our customer service team. Please email us at shop@eternalbridal.com.au for assistance, instructions and authorisations on returns. Returns and exchanges must be applied for within 7 days of delivery, all tags must be kept attached and gown must be in its original condition free from any damages, perfumes and marks. Gown must also be returned in its original packaging.

We recommend that all return items are insured during transit as we do not cover the cost of lost or damaged goods. All return postage costs will be at customer expense with the exception of faulty items.
Eternal Bridal reserves the right to charge for the full cost of the product if we deem that it is worn or damaged in any way. 

Items that cannot be exchanged or returned:

Veils
Sale Items
Headpieces
Earrings
Garters
Sample Gowns

Note: Sale shoes can be size exchanged but not refunded. They must be in perfect condition and all shipping is at the expense of the customer.

Returns requirements: (All bridal accessories excluding sample gowns and Pret A Porter)

The item(s) has not been worn or tampered with in any way.
The item(s) is sent with the original purchase receipt/invoice.
The item(s) is in its original condition and is unworn and unmarked.

Eternal Bridal reserves the right to charge for the full cost of the product if we deem that it is worn or damaged in any way. We charge a $15 restocking fee for all refunded items. Shipping costs related to returns/exchanges are the responsibility of the customer. Item(s) must be returned to Eternal Bridal. We allow size exchanges on sale shoes if it available but all postage costs are the responsibility of the customer. It is our recommendation that you contact us for a sizing consultation if you are not familiar with our shoe designers.

We recommend that all return items are insured during transit as we do not cover the cost of lost or damaged goods. All return postage costs will be at customer expense with the exception of faulty items. Eternal Bridal does not offer refunds on sale items, however we do offer the ability to return for store credit within 14 days. All clearance sales are final.