Back Orders

Back Orders and Special Orders

ONLINE STORE ONLY
We do our best to have the most popular of all designers available in stock, however we list some styles as available for backorder which indicates that the item is not currently in stock. Do not fret, that doesn’t mean we can’t get it for you!

Badgley Mischka Shoes
Because Badgley Mischka ships from overseas and all product must pass international customs, you can expect at least a one month wait on any backorder but no longer than three months. If you have a fixed event date, it is important to enter it at checkout as there are delivery time factors related to backorders and this will help ensure that we are working in a timely manner to get your dream shoe to you, on-time!

Headpieces
Headpieces are handmade in Australia on a made to order basis just for you! For sanitary reasons and due to the delicate nature of the crowns and halos, we cannot accept returns. 

All handmade headpieces, including halos and crowns can be expected to arrive within two weeks of purchase date. If we have them in stock, the delivery time is just 5-8 business days.

Hayley Paige Occasions
Delivery time on all Hayley Paige Occasions orders is approximately 14 weeks. A rush delivery for 10-12 weeks is available for an additional fee and requires pre-approval. Please contact customer service for any rush order details at shop@eternalbridal.com.au. Cancellations are possible only in the instance that an order has not begun production; please contact customer service if you have any cancellation concerns.

Extra fabric is available; please contact customer service at the time of your dress order to request extra fabric to ensure the dress and fabric come from the same dye lot. It is also recommended that all dresses for your bridal party are ordered at the same time to ensure they come from the same dye lot. All sizes 18 and above are subject to a $50 surcharge.

All Hayley Paige Occasions dresses are made in standard sizes and alterations are not included with purchase of a dress. Additional length is available at an extra charge; please contact customer service to arrange.