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FAQ's | Boutique

BOOKING FOR AN APPOINTMENT FAQs


1. Do I need to make an appointment to try on wedding gowns?

Yes, we are strictly by appointment only. Booking an appointment is the best way to ensure we can give you the full attention of our bridal consultant. We recommend booking two weeks ahead for weekend appointments. Due to COVID-19 we are unable to accept walk-ins.

2. Which appointment type suites me? And is there any booking fee?

WEEKDAY STYLING CONSULTATION
Brides whose wedding is within the next 12 months
BOOKING: is essential
DURATION: 60 Minutes
COST: $35 this fee is redeemable at purchase of a full price dress

WEEKEND STYLING CONSULTATION
Brides whose wedding is within the next 12 months.
BOOKING: is essential
DURATION: 60 Minutes
COST: $50 this fee is redeemable at purchase of a full price dress

FOLLOW UP CONSULTATION
Brides who has already tried on gowns in our store
BOOKING: is a must, walk-in not available
DURATION: 60 Minutes
COST: Free

EARLY BIRD CONSULTATION
Brides whose wedding is more than 16 months away
BOOKING: is essential
DURATION: 60 Minutes
COST: $50 this fee is redeemable at purchase of a full price dress on the day of the appointment.

ACCESSORIES CONSULTATION

Our boutiques stock a full range of veils and a limited styles of head pieces and jewellery. For more variety of head pieces and jewellery, please check out our website. *Please note shoes are only sold online and not available in store.
BOOKING: is essential
DURATION: 20 Minutes
COST: Free


3. What is the process of making a booking online?

Once an online booking request is paid for and submitted, one of our consultants will contact you to confirm your appointment.
*Please note that refunds of the booking fee are not provided under any circumstance, including finding your dress elsewhere, or not utilising the appointment slot booked.

4. What if I need to cancel the appointment?

Please send us an email to cancel your appointment.
*Please note that refunds for booking fees are not provided under any circumstance, including finding your dress elsewhere, or not utilising the appointment slot booked.

5. What if I need to reschedule my appointment?

If you wish to reschedule your appointment no less than 3 days notice is required to do so. Any reschedule requests outside of 3 days will incur a further booking fee to secure another date and or time.

6. What if I am running late?

We recommend giving a good gap between appointments, giving you time to travel to another place or take a rest. We recommend no more than 3 appointments on the same day. In case you are running late, it is always best to call us. Please note, running late means your appointment time will be shortened. If you are running 40 minutes late, unfortunately your appointment and booking fee will be voided. Please re-book for another day.

7. What can I do if you are fully booked?

If we are fully booked, you could email or call us to be added to our waitlist. We will contact you should an appointment becomes available. Please note that our weekend appointments are popular, please allow two weeks in advance to get a booking.

8. What if I am travelling from far away?

It is important to make a booking to avoid disappointment and to let us know if you are going to be travelling from interstate or long distant away. As coming back could be an issue, we would try our best to ensure that the gowns of your interest are available. However we could not guarantee the availability.

9. Can I share an appointment with a friend?

Each one of our brides is unique and deserve our full attention on hunt for the gown. Therefore we do not offer share / split appointments. If you and your BFF or partner both would like to have an appointment on the same day, we kindly ask you to book two separate appointments. You may opt for appointment one after another if that’s available


COMING TO YOUR APPOINTMENT

10. Do you have wedding shoes in your boutiques?

Unfortunately we don't stock any of the shoes in our boutiques at the moment as we are a bit tight on space. They are only available via our online store here.

11. Who should I bring to my appointment?

Bring your closest friend or family member whose you would like to share this special moment with and whose opinion you value. Due to COVID-19 guest limits apply. Please contact your local boutique for more information.

12. What should I bring for my appointment?

Bring along your wedding inspirations, dresses you’ve liked, nude underwear and minimal make up. And of course bring an open mind. You may fall in love with dresses that you never thought of: LOVE at first sight.

13. What are the sizes of gowns available for me to try on?

Bridal gown sizes runs on a different size chart and varies between designer labels. So don’t be nervous when the tag says size 6. It may equivalent to size 10 Australian size. Most of our samples sizes are equivalent to Australian size 8-14.

14. What is the price ranges for your gowns?

Our made-to-order gowns range from $2800-$9000; with an average between $4000-$6000. Our Galia Lahav gowns range from $9000-$23000. Don’t be shy to discuss budget with your consultant. We are here to help you find the dress that suits your budget and style.

15. Can I take photos of me in the dresses while I am trying on?

Due to copyright; we are unable to allow photos of you in the gowns to take home. If you like to compare your looks, speak to our friendly consultant, we are more than happy to take the photos using our phones to show you.

16. What if I am interested in a gown you have in the interstate store?

We could potentially transfer the gown to your local store. A shipping fee will apply and is redeemable at purchase of the gown that you have transferred. Please contact our boutique staff to receive more details on shipping fees etc. 

17. What if I am here to try on a particular gown?

As our gowns can travel between stores or out for a photo shoot or simply sold off the rack, we are unable to guarantee the gown will always be in store on the date that you have booked in. If you are here for a particular gown, please let us know in advance to avoid disappointment. We should try our best to facilitate.

BUYING MY DREAM DRESS

18. How far in advance do I need to buy my gown?

This depends on what works for you. We have bride purchases 18 months ahead and saving towards her dream gown. On the other hand we have brides come to us months before their wedding date. Generally speaking, we recommend order between 11-12 months ahead for made-to-order gowns.

19. What is the difference between Made-to-Order; Made-to-Measure and Ready-to-Wear?

Made-to-Order and Ready-to-Wear is the same process. It means the gown comes in standard design and made to a standard size with some limited custom changes. This means alteration is a separate cost. Made-to-measure means a gown is made to your body measurements and usually the Designer is able to make changes to the design to suit you. Fitting and alteration is part of the process.

20. Are the alterations included in the price?

Alteration cost is a separate cost except for Made-to-Measure gowns, as it varies depending on the amount of alteration required. Speak to your consultant to get an idea and set aside some budget.

21. What is the standard lead time to order a new gown?

Made-to-Order gowns generally takes 10 months order time depending on the brands. Your consultant will work with you to ensure that your gown will arrived with plenty of time before your wedding date to allow time for your alteration. If you are traveling overseas for your wedding or require the gown earlier, please speak to our friendly consultant.

22. What if my wedding is 6 months away?

Don’t panic! We can still order a new gown on a RUSH order time frame. This means we can priorities your order. A rush order time frame requires a minimum of four and half months depending on seasons and fabric availability. Rush fee applies.

23. HELP! I’m getting married less than 4 months?

We offer off-the-rack sample gowns if you're looking for a bargain! When you are inquiring about sample dresses, is it important to let us know your usual dress size. This way we can best help you find a dress within the short time frame. 

24. How do you know my size to order?

We take your measurements and order against the designer’s size chart. If you are measured in between sizes, we mostly go with the bigger size to allow fluctuations. If you choose to go with the smaller size, we will get your consent before ordering.

25. Are your dresses made to measure?

We offer the Galia Lahav couture collection which is made to measure. Custom changes are possible. This however does not mean the gown will fit your perfectly when it first arrives in our store. As Galia Lahav studio is base in Israel, custom fitting is required in store as part of the process.

ALTERATIONS

1. Will I need alterations for my gown?

In almost all cases, alterations will be required to ensure that your gown has the perfect fit. We work with a team of experienced wedding down seamstresses that will make sure that your dream dress fits you like a glove. They are experienced with our gowns and work closely with our consultants to fit your gown in a timely and professional manner. Please note there is a separated cost, external of Eternal Bridal.

2. Can I take my gowns to be altered elsewhere?

You are not obligated to utilise our seamstresses and are welcome to use any other alteration services that you prefer. Please ensure that the seamstress that you use is specialised in altering wedding gowns. If you need any assistance in the process, contact our consultant for advice.

3. When should I book for alterations?

We will offer you seamstresses details when you purchase your gown. It is best to pre-book your alterations to ensure that you don't miss out on a slot with the seamstresses. Standard alteration generally takes 3 fittings; however allow extra fittings if your gown is intricate or if you are making custom changes. Please speak to your seamstress should you like to know more about how the process works or if you have special custom change request.

4. Alteration fitting for Galia Lahav Couture gowns?

Fitting and alteration of a Galia Lahav Couture gown is included in the price of your purchase. Your fitting will be arranged with by our consultant. It is a similar process and time frame as our standard alteration with more guidance from our team. Please speak to our friendly consultant for advice.

5. Alteration fitting for Galia Lahav Ready-to-Wear gowns?

Alteration for Galia Lahav ready-to-wear collection is the same as normal made-to-order gowns. The alteration is not part of the service and additional costs are required. Please refer to our standard alteration time frame and process.

6. Alteration fitting for interstate brides?

Most of our brides take their gown back home for alteration. It is hard for us to make recommendations on seamstresses in alternate locations, however feel free to speak to our friendly consultants for advice.

OTHER

7. Where do I park? What is your closest station or tram service?

Sydney Boutique: We are located on level 2 of the Strand Arcade on the George Street end. There is staircase and a lift is located on the right side of the George Street entry. Our closest station is Town Hall Station.

Melbourne Boutique: We are located on the iconic Chapel St, South Yarra; directly opposite the Jam Factory. There is plenty of undercover parking, alternatively, there is short term street parking. You can also get to our boutique with public transport via South Yarra Train Station or the Yarra Trams Route 78, stop 49; directly outside of our boutique.

8. What is your food and drink policy?

Given how special wedding gowns are, we kindly ask that you do not bring food or drinks into the salon.

9. Does your boutique have bathroom facilities?

We regret that our salon does not have public bathroom facilities. However there are plenty of cafes around us. Please ensure you have breaks in between your appointments.

10. Will you ship my gowns to me if I live interstate?

We recommend you picking up the gown personally to ensure that you are happy with the ordered items. Cost could vary significantly depending on your location. All shipping will be insured and signature required on arrival. It could take 3-5 business days depending on location.

11. Will you ship my gowns to me if I live overseas?

We recommend you picking up the gown personally to ensure that you are happy with the ordered items. Cost could be significant depending on the import tax and GST from your country. We recommend you to check with your local custom before choosing this option.

12. What if I am not happy with the service I received?

We would love to hear from you, your happy experience, your recommendations on improvements and any feedback to help us improve our service. Please email us on admin@eternalbridal.com.au