FAQ's | Boutique
BOOKING FOR AN APPOINTMENT FAQs
1. Do I need to make an appointment to try on wedding gowns?
Yes, Eternal Bridal are by appointment only; booking an appointment is required to try on our collection of gowns. We recommend booking two weeks ahead for weekend appointments.
2. Which appointment type suites me and what is the booking fee?
DURATION: 60 Minutes
COST: $25 this fee is redeemable upon a purchase of a full price dress
DURATION: 60 Minutes
COST: $50 this fee is redeemable upon a purchase of a full price dress
For brides wanting to try our Galia Lahav or Neta Dover collection
DURATION: 60 Minutes
COST: $100 this fee is redeemable upon a purchase of a full price dress
FOLLOW UP APPOINTMENT
For brides who have already tried on gowns in our boutique
DURATION: 60 Minutes
VEILS & ACCESSORIES APPOINTMENT
Our boutiques stock a full range of veils and a limited range of head pieces and jewellery. To view our full range, please browse our website. Please note shoes are only sold online and not available to try on in our boutiques.
DURATION: 20 Minutes
3. What is the process of making a booking online?
Once an online booking request is paid for and submitted, one of our bridal stylists will contact you to confirm your appointment. Please note that your preferred appoitment date and time is subject to availability and can not be guaranteed until confirmed by an Eternal Bridal stylist.
Refunds of the booking fee are not provided under any circumstance, including finding your dress elsewhere, or not utilising the booked appointment.
Our gowns can travel between boutiques and subsequently we are unable to guarantee the availability of your preferred styles at all times. For specific gown requests, please communicate with our stores.
Online sample sale gowns are not available to be tried on in store.
4. What if I need to cancel or reschedule my appointment?
Please contact your boutique as soon as possible if you are needing to cancel or reschedule your appointment. 72hrs is required to reschedule your appointment.
If you don't have any flexibility and would like to come in on a specific date, please ring your preferred boutique prior to making your booking to ensure it's available and to avoid canceling or rescheduling.
Please note that refunds for booking fees are not provided under any circumstance, including finding your dress elsewhere, or not utilising the booked appointment.
5. What if I am running late?
In case you are running late, please contact your boutique as soon as possible to let your consultant know. Please note, running late means your appointment time will be shortened. If you are running 35 minutes late, unfortunately your appointment and booking fee will be voided. Please contact your boutique to re-book for another day.
6. What can I do if you are fully booked?
If we are fully booked, please email or call your preferred boutique to be added to our waitlist; we will contact you should an appointment become available. Please note that our weekend appointments are popular, and we recommend booking two weeks in advance.
7. What if I am travelling from far away?
If you are traveling from afar, please note that we are by appointment only. If you require further information on a specific gown or designer, please contact your preferred boutique and our consultants will be able to help you.
8. Can I share an appointment with a friend?
Each one of our brides is unique and deserves our full attention on when searching for their dream gown. Therefore we do not offer shared appointments. If you and your friend or partner would like to have an appointment on the same day, we kindly ask you to book two separate appointments. You may opt for an appointment one after another. Please note this depends on our boutiques availabilities.
COMING TO YOUR APPOINTMENT
9. Do you stock wedding shoes in your boutiques?
Yes we do, but only in our Sydney boutique. Please ask one of our bridal stylists at your appointment to view our range of bridal shoes.
10. Who should I bring to my appointment?
We recommend bringing those closest to you, who will be uplifting and supportive to help you find your dream gown and create some beautiful memories. You can bring up to 2 guests with you.
11. What should I bring for my appointment?
Bring along your wedding inspirations, photos of dresses you’ve liked, nude underwear and minimal make up. And of course bring an open mind, you may fall in love with dresses that you never thought of.
12. What gown sizes do your boutiques carry?
Bridal gowns run on a different size chart and sizes vary depending on the designer. Our samples in store range between AU 6-12, however some gowns can fit up to size 14 depending on the cut. Please communicate with our boutiques if you have any concerns regarding sizes prior to making a booking.
13. What is the price range of your gowns?
Our made-to-order gowns range from $2,250-$9,000; with an average between $4,000-$6,000. Our couture gowns range from $13,000-$28,200+. Don’t be shy to discuss budget with your stylist. We are here to help you find the dress that suits your budget and style.
14. Can I take photos of the gowns in your boutiques?
Unfortunately, we are unable to allow photos of you in the gowns. If you would like to see how your gown photographs, our consultants are more than happy to take a photo for you using our devices.
15. What if I am interested in a gown that is available from your other boutique?
We could potentially transfer the gown to your preferred boutique. A shipping fee will apply and is redeemable upon a purchase of the gown that you have transferred. Please contact our boutique staff to receive more details on shipping fees etc. Please note that Vera Wang Bride gowns are exclusive to Sydney and cannot be shipped to Melbourne.
16. What if I am here to try on a particular gown?
As our gowns can travel between boutiques, be sold off the rack or be out for a photo shoot, we are unable to guarantee the gown will always be available on the date that you have requested an appointment. If you are after for a particular gown, please let us know in advance.
BUYING MY DREAM DRESS
17. How far in advance do I need to buy my gown?
We require between 10-12 months for made-to-order and made-to-measure gowns.
18. What is the difference between Made-to-Order; Made-to-Measure and Ready-to-Wear?
Made-to-Order and Ready-to-Wear is the same process. It means the gown comes in a standard design and is made to a standard size with some limited custom changes. This means alterations are a separate cost. Made-to-measure means a gown is made to your body's measurements and usually the designer is able to make custom changes to the gown to suit you. Standard fittings and alterations are part of this process.
19. What is the standard lead-way time to order a new gown?
Made-to-Order gowns can generally take between 10-12 months, depending on the designer. If you are traveling overseas for your wedding or require the gown earlier, please speak to the consultants at your preferred boutique.
20. What if my wedding is 6 months away?
We can still order a new gown on a rush order time frame, depending on the designer. A rush order time frame requires a minimum of four and half months. Rush fees will apply. Please contact your preferred boutique to discuss this further.
21. What if I’m getting married in less than 4 months?
Some styles in-store can be offered as off-the-rack sample gowns if there isn't enough time to order you a new one. When you are inquiring about sample dresses, it is important to let us know your usual dress size. You can also view our extensive collection of online sample sale gowns HERE.
22. Will I need alterations for my gown?
Yes, alterations will be required to ensure that your gown fits you perfectly. We work with a team of experienced wedding gown seamstresses that will make sure that your dream dress fits you like a glove. They are experienced with our gowns and work closely with our consultants to fit your gown in a timely and professional manner. Please note is a separate cost, external of Eternal Bridal for Made-to-Order and Ready-to-Wear gowns
23. Can I take my gowns to be altered elsewhere?
Yes you can, you do not have to use our recommended seamstresses and are welcome to use any other alterations services that you prefer. Please ensure that the seamstress that you use is specialised in altering wedding gowns.
24. When should I book for alterations?
We will offer you our recommended seamstresses details when you purchase your gown and ask you to pre-book in with them straight away. Standard alteration generally takes 3 fittings; however allow extra fittings if your gown is intricate or if you are making custom changes. Please speak to your seamstress should you like to know more about how the process works or if you have special custom change requests.
25. Alteration fitting for Couture Made-to-Measure gowns.
Fitting and alteration of a Couture gown is included in the price of your purchase; your fitting will be arranged with by our consultant. It is a similar process and time frame as our standard alteration with more guidance from our team. Please speak to our consultants for further assistance.
26. Alteration fitting for Couture Ready-to-Wear gowns.
Alteration for couture ready-to-wear collection is the same as normal made-to-order gowns. The alteration is not part of the service and additional costs are required.
27. Alteration fitting for interstate brides?
If you would like to take your gown with you and have alterations done in your state, unfortunately, we are unable to recommend any seamstresses, however, feel free to speak to our consultants for assistance if you wish to have your gown altered in your preferred boutique.
28. Where do I park? What is your closest station or tram service?
Sydney Boutique: We are located on level 2 of the Strand Arcade on the George Street end. There is staircase and a lift is located on the right side of the George Street entry. Our closest station is Town Hall Station.
Melbourne Boutique: We are located on the iconic Chapel St, South Yarra; directly opposite the Jam Factory. There is plenty of undercover parking, alternatively, there is short term street parking. You can also get to our boutique with public transport via South Yarra Train Station or the Yarra Trams Route 78, stop 49; directly outside of our boutique.
29. What is your food and drink policy?
Given how special wedding gowns are, we kindly ask that you do not bring food or drinks into the boutique.
30. Does your boutique have bathroom facilities?
We regret that our boutiques do not have public bathroom facilities. However, there are plenty of bathrooms in The Strand Arcade in Sydney and there are plenty of cafes around us in Melbourne who do have bathrooms.
31. Will you ship my gowns to me if I live interstate or overseas?
We recommend you picking up the gown personally to ensure that you are happy with the ordered items. Cost could vary significantly depending on your location. All shipping will be insured and signature required upon arrival. It could take 3-5 business days depending on location. For overseas brides, cost could be significant depending on the import tax and GST from your country. We recommend you to check with your local custom before choosing this option. Please contact a consultant in your preferred boutique to discuss this further.
32. Does Eternal Bridal offer a renting service?
No, we do not rent out any of our gowns. However, if you would like a designer wedding gown at a fraction of the price, please look through our online sample sale gowns here.
For any further questions or concerns, please do not hesitate to contact us at email@example.com