BOOKING FOR AN APPOINTMENT FAQs

Do I need to make an appointment to try on wedding gowns?

Yes, bookings are essential and we do not take walk-ins. We recommend booking two weeks in advance for weekend appointments. 

Which appointment type suites me and what is the booking fee?

WEEKDAY APPOINTMENT
TYPE: A standard appointment on a weekday to try on all our designers, excluding our couture designers. 
COST: $35 this fee is redeemable upon a purchase of a full price dress

WEEKEND APPOINTMENT
TYPE: A standard appointment on a weekend to try on all our designers, excluding our couture designers. 
COST: $65 this fee is redeemable upon a purchase of a full price dress

COUTURE APPOINTMENT
TYPE: An appointment any day of the week to try on all our designers, including Saiid Kobeisy and Lee Petra Grebenau (couture designers)
COST: $140 this fee is redeemable upon a purchase of a full price dress

COUTURE APPOINTMENT
TYPE: An appointment to try on our Galia Lahav sample sale gowns. These gowns are only available to be purchased off the rack. 
COST: $100 this fee is redeemable upon a purchase of a full price dress

FOLLOW UP APPOINTMENT
TYPE: A follow up appointment for brides who have already had an initial appointment with us and wish to re-try on our gowns 
COST: Complimentary 

VEIL APPOINTMENT
TYPE: A 20 minute appointment to try on our veils
COST: $15

What is the process of making a booking online?

Once an online booking request is paid for and submitted, one of our bridal stylists will contact you to confirm your appointment date and time. Please note that your preferred appoitment date and time is subject to availability and can not be guaranteed until confirmed by an Eternal Bridal stylist.

Refunds of the booking fee are not provided under any circumstance, including finding your dress elsewhere, or not utilising the booked appointment.

What if I need to cancel or reschedule my appointment?

Please contact us as soon as possible if you are needing to cancel or reschedule your appointment. 72hrs is required to reschedule your appointment.

If you don't have any flexibility and would like to come in on a specific date, please ring us prior to making your booking to ensure it's available and to avoid canceling or rescheduling. 

What if I am running late?

In case you are running late, please contact us as soon as possible to let your consultant know. Please note, running late means your appointment time will be shortened. If you are running 35 minutes late, unfortunately your appointment and booking fee will be voided. Please contact us to re-book for another day.

What can I do if you are fully booked?

If we are fully booked, please email or call us to be added to our waitlist; we will contact you should an appointment become available. Please note that our weekend appointments are popular and we recommend booking two weeks in advance.

What if I am travelling from far away?

If you are traveling from afar, please book a minimum of four weeks in advance and call us to confirm your booking date and time in you have not heard back from us within 72hrs. Please ensure you have heard back from one of our stylists to confirm your booking before organising any travel. 

Can I share an appointment with a friend?

Each one of our brides is unique and deserves our full attention on when searching for their dream gown. Therefore we do not offer shared appointments. If you and your friend or partner would like to have an appointment on the same day, we kindly ask you to book two separate appointments. You may opt for an appointment one after another. Please note this depends on our boutiques availabilities.

COMING TO YOUR APPOINTMENT

Do you stock wedding shoes?

No, sorry! We do not stock any bridal shoes.

What is your wheelchair and pram accessibility like?

There is a small set of shallow stairs before entering the lift in our building. Please plan your visit to our store accordingly. If you have any questions or concerns, please contact us before making a booking.  

Who should I bring to my appointment?

We recommend bringing those closest to you, who will be uplifting and supportive to help you find your dream gown and create some beautiful memories. You can bring up to 3 guests with you.

What should I bring for my appointment?

Bring along your wedding inspiration, photos of dresses you’ve liked, nude underwear and minimal make up. And of course bring an open mind, you may fall in love with dresses that you never thought of.

What gown sizes do your boutiques carry?

Bridal gowns run on a different size chart and sizes vary depending on the designer. Our samples in store range between AU 6-12, however some gowns can fit up to size 14 depending on the cut. Please communicate with us if you have any concerns regarding sizes prior to making a booking. 

What is the price range of your gowns?

Our made-to-order gowns range from $3,000-$9,000; with an average between $4,000-$6,000. Our couture gowns range from $10,000-$28,200+. Don’t be shy to discuss budget with your stylist. We are here to help you find the dress that suits your budget and style.

Can I take photos during my appointment?

We do allow you to take photos of our beautiful boutique, however please ask your stylist to take photos of you in our gowns.

BUYING MY DREAM DRESS

How far in advance do I need to buy my gown?

We require 10-12 months for made-to-order and made-to-measure gowns.

What is the difference between Made-to-Order; Made-to-Measure and Ready-to-Wear?

Made-to-Order and Ready-to-Wear is the same process. It means the gown comes in a standard design and is made to a standard size with some limited custom changes. This means alterations are a separate cost. Made-to-measure means a gown is made to your body's measurements and usually the designer is able to make custom changes to the gown to suit you. Standard fittings and alterations are part of this process.

What is the standard lead-way time to order a new gown?

Made-to-Order gowns can generally take between 10-12 months, depending on the designer. If you are traveling overseas for your wedding or require the gown earlier, please speak to the consultants at your preferred boutique.

What if my wedding is 6 months away?

We can still order a new gown on a rush order time frame, depending on the designer. A rush order time frame requires a minimum of four and half months. Rush fees will apply. Please contact us to discuss this further.

What if I’m getting married in less than 4 months?

Some styles in-store can be offered as off-the-rack sample gowns if there isn't enough time to order you a new one. When you are inquiring about sample dresses, it is important to let us know your usual dress size. 

ALTERATIONS

Will I need alterations for my gown?

Yes, alterations are ALWAYS required to ensure that your gown fits you perfectly. Even though we take your measurements at the time of purchasing, this is only to ensure we order your gown to your nearest dress size. We work with a team of experienced wedding dress seamstresses that will make sure that your dream dress fits you like a glove. They are experienced with our gowns and work closely with our consultants to fit your gown in a timely and professional manner. Please note is a separate cost, external of Eternal Bridal for Made-to-Order and Ready-to-Wear gowns

Can I take my gowns to be altered elsewhere?

Yes you can, you do not have to use our recommended seamstresses and are welcome to use any other alterations services that you prefer. Please ensure that the seamstress that you use is specialised in altering wedding gowns.

When should I book for alterations?

We will offer you our recommended seamstresses details when you purchase your gown and ask you to pre-book in with them straight away. Standard alteration generally takes 3 fittings; however allow extra fittings if your gown is intricate or if you are making custom changes. Please speak to your seamstress should you like to know more about how the process works or if you have special custom change requests.

Alteration fitting for Couture Made-to-Measure gowns.

Fitting and alteration of a couture gown is included in the price of your purchase; your fitting will be arranged with by your stylist. It is a similar process and time frame as our standard alteration with more guidance from our team. Please speak to our team for further assistance.

Alteration fitting for Couture Ready-to-Wear gowns.

Alteration for couture ready-to-wear collection is the same as normal made-to-order gowns. The alteration is not part of the service and additional costs are required.

Alteration fitting for interstate brides?

If you would like to take your gown with you and have alterations done in your state, unfortunately, we are unable to recommend any seamstresses, however, feel free to speak to our team for assistance if you wish to have your gown altered with us.

OTHER

How do I get there?

We are located at Level 5, 127 York Street. There is a small set of stairs to the lift that will take you right up to Level 5. Our closest train station is Town Hall Station, inside the QVB.

What is your food and drink policy?

Given how special wedding gowns are, we kindly ask that you do not bring any food or drinks into our boutique.

Does your boutique have bathroom facilities?

Yes, we have private women and mens bathrooms inside our boutique. 

Will you ship my gowns to me if I live interstate or overseas?

We recommend you picking up the gown personally to ensure that you are happy with the ordered items. Cost could vary significantly depending on your location. All shipping will be insured and signature required upon arrival. It could take 3-5 business days depending on location. For overseas brides, cost could be significant depending on the import tax and GST from your country. We recommend you to check with your local custom before choosing this option. Please contact a consultant in your preferred boutique to discuss this further.

Does Eternal Bridal offer a renting service?

No, we do not rent out any of our gowns. However, if you would like a designer wedding gown at a fraction of the price, we do have sample sale gowns available in store for you. Please get in touch with us to learn more.