FAQ's | BOOKING AN APPOINTMENT

BOOKING AN APPOINTMENT

  • Do I need to make an appointment to try on wedding gowns?

    Yes, booking an appointment is the best way to ensure we can give you the full attention of our bridal consultant. We recommend booking two weeks ahead for weekend appointments. However walk-in's are welcome to browse and we will be more then happen to help you if there is a cancellation.

  • Which appointment type suites me? And is there any booking fee?

    WEEKDAY STYLING CONSULTATION
    Brides whose wedding is within the next 12 months
    BOOKING: is essential, walk-in possible if appointments available
    DURATION: 60 Minutes
    COST: $20  this fee is redeemable at purchase of a full price dress

    WEEKEND STYLING CONSULTATION
    Brides whose wedding is within the next 12 months and prefers a weekend appointment
    BOOKING: is essential, walk-in possible if appointments available
    DURATION: 60 Minutes
    COST: $35 this fee is redeemable at purchase of a full price dress

    FOLLOW UP CONSULTATION
    Brides who has already tried on gowns in our store
    BOOKING: is a must, walk-in not available
    DURATION: 60 Minutes
    COST: Free 

    EARLY BIRD CONSULTATION
    Brides whose wedding is more than 16 months away
    BOOKING: is essential, walk-in possible if appointments available
    DURATION: 60 Minutes
    COST: $35 this fee is redeemable at purchase of a full price dress on the day of the appointment.

    ACCESSORIES CONSULTATION
    Our boutiques stock a full range of veils and a limited styles of head pieces and jewellery. For more variety of head pieces and jewellery, please check out our website. *Please note shoes are only sold online and not available in store.
    BOOKING: is essential, walk-in possible if appointments available
    DURATION: 20 Minutes
    COST: Free

  • What is the process of making a booking online?

    Once an online booking request is paid for and submitted, one of our consultants will contact you to confirm your appointment. 

    *Please note that refunds of the booking fee are not provided under any circumstance, including finding your dress elsewhere, or not utilising the appointment slot booked.

  • What if I need to cancel the appointment?

    Please send us an email to cancel your appointment.

    *Please note that refunds for booking fees are not provided under any circumstance, including finding your dress elsewhere, or not utilising the appointment slot booked.

  • What if I need to reschedule my appointment?

    If you wish to reschedule your appointment no less than 3 days notice is required to do so. Any reschedule requests outside of 3 days will incur a further booking fee to secure another date and or time.  

  • What if I am running late?

    We recommend giving a good gap between appointments, give you time to travel to another place or take a rest. We recommend no more than 3 appointments on the same day. In case you are running late, always a good idea to call us. Please note, running late means your appointment time will be shorten. If you are running 40 minutes late, unfortunately your appointment and booking fee will be void. Please re-book for another day.

  • What can I do if you are fully booked?

    If we are fully booked, you could email or call us to be added to our wait-list. We will contact you should an appointment becomes available. Please note that our weekend appointments are popular, please allow two weeks in advance to get a booking.

  • What if I am travelling from far away?

    It is important to make a booking to avoid disappointment and to let us know if you are going to be travelling from interstate or long distant away. As coming back could be an issue, we would try our best to ensure that the gowns of your interest are available. However we could not guarantee the availability.

  • Can I share an appointment with a friend?

    Each one of our bride is unique and deserve our full attention on hunt for the gown. Therefore we do not offer share / split appointments. If you and your BFF or partner both would like to have an appointment on the same day, we kindly ask you to book two separate appointments. You may opt for appointment one after another if that’s available.