FAQS | Pret A Porter

 

What if I change my mind or the size is not correct?

All Pret A Porter gowns are made to order by Galia Lahav. Eternal Bridal offers brides a one time return or exchange if your gown is not quite right. Please be mindful of sizing when you order your gown and if you are unsure or in between sizes please reach out to shop@eternalbridal.com.au before purchasing. 

What is the return/exchange procedure? 

All returns must be authorised by our customer service team. Please email us at shop@eternalbridal.com.au for assistance, instructions and authorisations on returns. Returns and exchanges must be applied for within 7 days of delivery, all tags must be kept attached and gown must be in its original condition free from any damages, perfumes and marks. Gown must also be returned in its original packaging.

We recommend that all return items are insured during transit as we do not cover the cost of lost or damaged goods. All return postage costs will be at customer expense with the exception of faulty items.

Eternal Bridal reserves the right to charge for the full cost of the product if we deem that it is worn or damaged in any way. 

Will I need alterations?

Most brides will need some alterations and fittings to achieve the best fit. It is a separate service that is not included in the gown purchase. We recommend using a bridal seamstress for alterations.

How do I know the size of the gown suits me?

Please measure yourself and cross check with the Pret A Porter size charted listed online. If you need some guidance, please send your measurements to our customer service via shopadmin@eternalbirdal.com.au

Below is little guideline of how to take your measurements.

  • Bust - circumference across the fullest part of your bust. Make sure the tape is straight across.
  • Waist – circumference across your waist. Waist can be found when you bend to the side, where your hand sits.
  • Hips – circumference across the fullest part of your hip.

 

What if I am in-between size?

It’s always best to take the biggest size where there is one available. However don’t panic if your measurement is missing a little. For assistance, please send your measurements to our customer service via shopadmin@eternalbirdal.com.au