What if I change my mind?

All ex-display sample and sales stock purchases are final. Eternal Bridal does not accept exchanges or refunds. Customer asserts that they are satisfied with the condition of the item by paying for the item.

Do I need alteration?

Most brides will need some alterations and fittings to achieve the best fit. It is a separate service that is not included in the gown purchase. We recommend using a bridal seamstress for complicated alteration. As this is a sample gown that has been tried on, it might need a little TLC before it is perfect for your wedding day. There may be some minor wear and tear signs that the seamstress can mend. This is not included in the price of purchase.

Can I order extra fabric or material for alteration?

We understand that your seamstress might need some fabric, lace, buttons etc for touching up your gown and/or for alteration and fitting. Usually the seamstress will be able to source some matching / similar materials for you. If not, we might able to purchase these materials from the designer on your behalf. However this depends on the style and stock availability. It is not guaranteed. Please contact our customer service via shopadmin@eternalbirdal.com.au

How do I know the size of the gown suits me?

Please measure yourself and cross check with the size listed online. If you need some guidance, please send your measurements to our customer service via shopadmin@eternalbirdal.com.au

Below is little guideline of how to take your measurements.

• Bust - circumference across the fullest part of your bust. Make sure the tape is straight across.
• Waist – circumference across your waist. Waist can be found when you bend to the side, where your hand sits.
• Hips – circumference across the fullest part of your hip.

 

What if I am in-between size?

It’s always best to take the biggest size where there is one available. However don’t panic if your measurement is missing a little. The gown generally has seam allowances to be able to let out and give you extra room. For assistance, please send your measurements to our customer service via shopadmin@eternalbirdal.com.au

Do I need to dry clean the gown before wear?

Although this gown has not left our store, it has been tried on by our customers. Depending on condition of the gown whether it has recently been dry-cleaned, generally we do recommend dry cleaning it before wear. For dry cleaning bridal gowns, please go to a professional dry cleaner that specialises in handling delicate wedding dresses.

How would the gown be ship out?

Your gown will be shipped out using standard registered shipping. Standard shipping fee is $80 applicable upon checkout. Shipping time could vary depending on destination. You will receive a shipping notification once shipment has been dispatched. If express shipping is required, please contact our customer service first before committing the purchase online. If you would like your parcel to be insured, please contact our customer service for a quote. Please note this is an additional cost depending on the value of the purchase.

What if I live overseas? 

If you are located outside Australia, the delivery time could vary depending on your country. Your gown will be shipped out using standard registered shipping. Standard shipping fee is $150 applicable upon checkout. Shipping time could vary depending on destination. You will receive a shipping note once shipment has been dispatched.

*Please note: Local import duties and tax may be applicable in your country, please consider before purchasing.

Is the shipping time frame affected by COVID-19?

There is a delay of shipping locally and internationally. Please allow extra time for shipping. For tight time frame, please feel free to contact our customer service to get a more accurate delivery time frame for your location.

Can I get my parcel insured for peace of mind? 

Standard shipping is registered and trackable, but not insured. If you would like to have a peace of mind by putting insurance to your parcel, please contact our customer service via shopadmin@eternalbirdal.com.au