FAQ's | Online Store
Please note all bridal accessories and shoes (Sydney only) are now exclusively available in-store only.
To shop our curated collection of bridal shoes (Sydney only), jewellery, veils, and more, please visit your local Eternal Bridal boutique:
Phone: (02) 9223 4715
Address: Shop 103 - 113, Level 2, The Strand Arcade
412-414 George St, Sydney, NSW, 2000
Monday - Saturday: 10am-6pm
Bookings are essential
BOOK YOUR APPOINTMENT HERE
Address: 517 Chapel Street South Yarra, VIC 3141
Monday - Saturday: 9am-5pm
RETURNS AND EXCHANGE
How do a return an item?
All returns (exchange or refund) must be authorised by our customer service team. You can contact us at email@example.com for assistance, instructions and authorisations on returns. You may return in stock, non-sale items only; returned product(s) must be brought back to Eternal Bridal within 14 days of purchase. Please note that we can only offer 2 exchanges, after that we cannot accept shoes back for exchange or refund.
Which items can't be returned?
Items that cannot be exchanged or returned:
- Sale Items
- Ring Pillows
All returned items must have the original tags attached and in original condition, free from any damages, perfumes and marks. Eternal Bridal reserves the right to charge the full cost of the product if we deem that it is worn or damaged in anyway. To avoid this, please try on shoes on a carpeted surface as the bottoms of shoes scuff very easily.
What if my shoes are the wrong size?
Eternal Bridal offers a one-time free size exchange for shoes, the customer is responsible returning the shoes to our Sydney Boutique. Any shipping costs related to returns/exchanges are the responsibility of the customer. Item(s) must be returned to Eternal Bridal.