ORDERS

Please note all bridal accessories and shoes (Sydney only) are now exclusively available in-store only. 

To shop our curated collection of bridal shoes (Sydney only), jewellery, veils, and more, please visit your local Eternal Bridal boutique:

SYDNEY BOUTIQUE

Phone: (02) 9223 4715

Email: sydbookings@eternalbridal.com.au

Address: Shop 103 - 113, Level 2, The Strand Arcade
412-414 George St, Sydney, NSW, 2000 

Opening Hours
Monday - Saturday: 10am-6pm
Sunday: 10am-4pm

Bookings are essential

BOOK YOUR APPOINTMENT HERE

RETURNS AND EXCHANGE

How do a return an item?

Returns requirements:

All returns (exchange or refund) must be authorised by our customer service team. You can contact us at shop@eternalbridal.com.au for assistance, instructions and authorisations on returns. You may return in stock, non-sale items only; returned product(s) must be brought back to Eternal Bridal within 14 days of purchase. Please note that we can only offer 2 exchanges, after that we cannot accept shoes back for exchange or refund. 

Which items can't be returned?

Items that cannot be exchanged or returned:

• Sale Items
• Headpieces
• Jewellery
• Garters
• Clutches
• Planners
• Ring Pillows
• Veils

All returned items must have the original tags attached and in original condition, free from any damages, perfumes and marks. Eternal Bridal reserves the right to charge the full cost of the product if we deem that it is worn or damaged in anyway. To avoid this, please try on shoes on a carpeted surface as the bottoms of shoes scuff very easily. 

What if my shoes are the wrong size?

Eternal Bridal offers a one-time free size exchange for shoes, the customer is responsible returning the shoes to our Sydney Boutique. Any shipping costs related to returns/exchanges are the responsibility of the customer. Item(s) must be returned to Eternal Bridal.