Returns & Exchanges

ONLINE STORE ONLY.
All returns (exchange or refund) must be authorized by our customer service team. You can contact us at shop@eternalbridal.com.au for assistance, instructions and authorizations on returns. You may return in stock, non-sale items only; returned product(s) must be received within 14 days of delivery to customer. 

Items that cannot be returned:
Sale Items
Hayley Paige Occasions Dresses
Headpieces
Earrings
Garters

Returns requirements:
The item(s) has not been worn or tampered with in any way.
The item(s) is sent with the original purchase receipt/invoice.
The item(s) is in its original condition and is unworn and unmarked.

Eternal Bridal reserves the right to charge for the full cost of the product if we deem that it is worn or damaged in any way. We charge a $30 restocking fee for all refunded items. Eternal Bridal offers a one-time free size exchange for shoe shipping except for shoes bought with a promotional discount, in which case the customer is responsible for covering the cost of shipping. The replacement shoe will be shipped upon receipt of original purchase. All other shipping costs related to returns/exchanges are the responsibility of the customer. Item(s) must be returned to Eternal Bridal. We allow size exchanges on sale shoes if it available but all postage costs are the responsibility of the customer. It is our recommendation that you contact us for a sizing consultation if you are not familiar with our shoe designers.

We recommend that all return items are insured during transit as we do not cover the cost of lost or damaged goods. All return postage costs will be at customer expense with the exception of faulty items. Please include proof of postage costs to be reimbursed for postage of faulty items along with your original purchase receipt. Eternal Bridal does not offer refunds on sale items, however we do offer the ability to return for store credit within 14 days. Eternal Bridal does not offer refunds on any bridesmaids dress orders. All clearance sales are final.

Please send returns to:
Eternal Bridal HQ
ATT: ONLINE RETURNS
Suite 502, Level 5, The Strand Arcade
412-414 George St
SYDNEY NSW 2000