BOOKINGS

Do I need to make an appointment to try on wedding gowns?
Booking an appointment is the best way to ensure we can give you the full attention of our bridal consultant. We recommend booking two weeks ahead for weekend appointments. However walk-in are welcome to browse and we will be more then happy to help you if there is a cancellation.

Which appointment type suites me? And is there any booking fee?

EARLY BIRD CONSULTATION
A bride whose wedding is more than 16 months away
DURATION: 60 Minutes
COST: $35 Sydney store only (redeemable at purchase on all dresses)

WEEKDAY STYLING APPOINTMENT
A bride whose wedding is within the next 12 months and are available on a weekday
DURATION: 60 Minutes
COST: Free

WEEKEND STYLING APPOINTMENT
A bride whose wedding is within the next 12 months and prefers a weekend appointment
DURATION: 60 Minutes
COST: $35 Sydney store only (redeemable at purchase on all dresses)

FOLLOW UP APPOINTMENT
A bride who has already tried on gowns in our store
DURATION: 60 Minutes
COST: Free 

GALIA LAHAV INITIAL APPOINTMENT
A bride who is looking for more of a luxury and couture style gown
DURATION: 90 Minutes
COST: $100 (redeemable at purchase on a Galia Lahav dress)

GALIA LAHAV FOLLOW UP APPOINTMENT
A brides who has already tried on Galia Lahav gowns in our store
DURATION: 60 Minutes
COST: FREE

ACCESSORIES APPOINTMENT
Have you found your dream dress and need some help styling your look with accessories? If so, this is the appointment for you! You don’t have to be one of our brides to book this appointment. *Please note flower girls dresses are only available in our Melbourne store and shoes and bridesmaid are only sold online please contact our eCommerce department for more information on these shop@eternalbridal.com.au
DURATION: 20 Minutes
COST: FREE

What’s up with the booking fee?
We want all brides to have the opportunity to try on their favourite Eternal Bridal dresses which have caught their eye. Our weekend appointments are usually booked out weeks in advance, but we also experience last minute cancellations with no notification; this means a bride who have been on our waiting list has lost the opportunity to come in on that day. If you are hesitant about the booking fee as you don't know whether you will find the right dress for you; we encourage you to book in during our less busy weekdays. It’s free of charge on our weekday appointments.

What is the process of making a booking online?
Once an online booking request is submitted, one of our team will contact you to confirm your appointment. Please allow 2 working days for your confirmation. If you have made an appointment request which requires a booking fee, we will contact you via phone or email to collect the booking fee. The booking request will be void if payment is not received three days before your appointment day.

What if I need to cancel the appointment?
If you cancel your appointment up to 4 days prior to your appointment time, you will not be charged for the appointment. If you cancel your appointment once payment has been taken there will be no refund of your booking fee.

What if I need to reschedule my appointment?
Reschedule can be made 2 days prior to your appointment time. The reschedule date should be within the next 4 weeks; otherwise booking fee will be void.

What if I am running late?
We recommend giving a good gap between your other appointments, allowing you time to travel to another place or take a rest. We recommend no more than 3 appointments on the same day. In case you are running late, it's always a good idea to call us. Please note, running late means your appointment time will be shorten. If you are running 40 minutes late, unfortunately your appointment and booking fee will be void. Please re-book for another day.

ATTENDING APPOINTMENT

Who should I bring to my appointment?
Bring your closest friend or family member who you would like to share this special moment with and whose opinion you value. We recommend three members otherwise it may take focus off you.

What should I bring for my appointment?
Bring along your wedding inspirations, dresses you’ve liked, nude underwear. And of course bring an open mind. You may fall in love with dresses that you never thought of: LOVE at first sight.

What are the sizes of gowns available for me to try on?
Bridal gown sizes runs on a different size chart and varies between designer labels. So don’t be nervous when the tag says size 6. It may equivalent to size 10 Australian size. Most of our samples sizes are equivalent to Australian size 8-14.

What is the price ranges for your gowns?
Our made-to-order gowns range from $2800-$9000; with an average between $4000-$6000. Our Galia Lahav gowns range from $9000-$23000. Don’t be shy to discuss budget with your consultant. We are here to help you find the dress that suits your budget and style.

Can I take photos of me in the dresses while I am trying on?
Due to copyright; we are unable to allow photos of you in the gowns to be taken home. If you would like to compare your looks, speak to our friendly consultant, we are more than happy to take the photos using our phones to show you.

PURCHASING YOUR GOWN

How far in advance do I need to buy my gown?  
This depends on what works for you. We have bride purchases 18 months ahead and saving towards her dream gown. On the other hand we have brides come to us months before wedding date. Generally speaking, we recommend to order 8-10 months ahead of your wedding date for made-to-order gowns; and allow 10-12 months for made-to-measure gowns.

Are the alterations included in the price?
Alteration cost is a separate cost, as it varies depending on the amount of alteration required. Speak to your consultant to get an idea and set aside some budget.

What if my wedding is 6 months away?
Don’t panic! We can still order a new gown on a RUSH order time frame. This means we can priorities your order. A rush order time frame requires a minimum of four and half months depending on seasons and fabric availability. Rush fee applies.  

HELP! I’m getting married less than 4 months?
We offer samples off the rack, you may pick up a bargain! When you are inquiring about sample off the rack dresses, is it important to let us know your usual dress size. This way we can best help you find a dress within the short time.

How do you know my size to order? 
We take your measurements and order against the designer’s size chart. If you are measured in-between sizes, we mostly go with the bigger size to allow fluctuations. If you choose to go with the smaller size, we will get your consent before ordering.

Are your dresses made to measure?
We offer the Galia Lahav couture collection. This collection is made to measurement and special design changes are possible. This however does not mean the gown will fit your perfectly when it first arrives in our store. As Galia Lahav studio is base in Israel, custom fitting is required in store as part of the process.